Customer Care

Delivery & Refund Policy

Clear, traceable rules for digital deliveries, cancellations, and refunds—tailored for modern e-commerce software operations.

Company

Turka Yazılım ve Danışmanlık Tic. Ltd. Şti.

Effective Date

November 11, 2025

info@turkayazilim.com

Phone

+90 552 823 83 49 (Mon–Fri, 09:00–18:00 GMT+3)

Address

Balat Mah. Hızır Çavuş Mescidi Sk. No:40 A, Fatih / İstanbul, Türkiye

1. Order Confirmation

An order becomes valid once full payment or a signed purchase order is received.
Upon confirmation, customers receive an official Order Summary with project scope, key milestones, and responsible contacts.

Digital deliverables—repositories, build artifacts, access credentials, or license files—are provided via secure download links or client portals.
Standard processing time is 3–5 business days for pre-built or turnkey products.
Custom software is delivered according to the sprint schedule defined in the Statement of Work (SoW) or project contract.

Sensitive credentials (API keys, tokens, environment variables) are transmitted through encrypted and traceable channels such as Vault systems, password managers, or SFTP.
A formal Acceptance Report is issued with delivered versions, QA/test evidence, and active warranty terms plus expiry date.

Before project kickoff or license activation: eligible for a full refund.
After kickoff/activation: refunds exclude completed milestones, purchased third-party licenses, and other non-refundable operational costs.
All cancellation requests must be emailed to info@turkayazilim.com and are acknowledged within 2 business days.

Refunds are issued within 10 business days to the original payment method once eligibility is confirmed.
Defects or malfunctions reported during the acceptance period are repaired or replaced at no cost; unresolved issues may result in partial refunds or service credits.
Services or licenses marked as non-refundable (e.g., domains, SSL certificates, third-party APIs) are excluded.

Warranty coverage lasts for the duration stated in your contract (minimum 30 calendar days); confirmed defects are corrected free of charge during this time.
Optional maintenance retainers cover 24/7 monitoring, incident response, security patching, performance optimization, feature updates, and consultancy—billed separately.

For assistance with existing orders, cancellations, or refunds: info@turkayazilim.com | +90 552 823 83 49 (Mon–Fri, 09:00–18:00 GMT+3).
Physical correspondence or signed agreements may be mailed to Balat Mah. Hızır Çavuş Mescidi Sk. No:40 A, Fatih / İstanbul, Türkiye.